Support
Need help with VideoPuzzles: Jigsaw Game? We are here to help with gameplay, accounts, subscriptions, and privacy requests.
Contact us
Email us at support.tolastapps@gmail.com
Please include:
- the email address linked to your Apple or Google account, if you use one;
- a short description of the issue;
- your device model and iOS version;
- screenshots or screen recordings, if helpful.
We aim to reply within 2 business days.
Edhar Toomik
Individual Entrepreneur registered in Georgia
Frequently asked questions
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. To view, change, or cancel a subscription:
- open Settings on your iPhone or iPad;
- tap your name, then Subscriptions;
- select VideoPuzzles and manage your plan.
Deleting the App or your VideoPuzzles account does not cancel an active App Store subscription.
How do I restore Premium access?
Open the App, go to the Premium screen, and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.
Can I sync progress across devices?
Yes. Link your guest account with Sign in with Apple or Google Sign-In to restore supported progress and settings on another device signed into the same account.
I played as a guest and lost my progress
Guest progress is tied to your device and App installation. If you reinstall the App or switch devices without linking an account, progress may not be recoverable. Link Apple or Google sign-in to keep progress backed up.
How do I report a bug?
Send an email to support.tolastapps@gmail.com with steps to reproduce the issue and any screenshots. Crash reports may also be collected automatically to help us fix problems faster.
How do I request access to or deletion of my data?
See our Privacy Policy for details on the information we process. To submit a privacy request, email support.tolastapps@gmail.com.